FAQ
How does it work? We cook bone broth from scratch every day in our restaurant kitchens and deliver it straight to your home. When you receive your broth it can go straight into your refrigerator, freezer or into a pot on your stove. Just heat and enjoy!
What are my broth options? Our broths come in packs of 1-, 2-, 4- or 8-packs of 28 ounce jars. Choose Chicken, Beef, Liquid Gold, Immunity Broth, or Chicken Zoodle Soup.
How does it arrive? Your broth will arrive in an insulated box containing the glass jars. These will arrive cold, and may even be fully or partially frozen. Either way you can put them in the refrigerator or freezer, or heat up in a pot on the stove top to be enjoyed right away. Hot sauce is shelf stable and can stay on your shelf.
How long does it last? If you keep your broth in the freezer it will last at least 6 months. If you keep it in the refrigerator, it will last at least 6 days.
What if I won't be home when the delivery arrives? Not a problem! We ship in insulated boxes with ice packs so that the broth stays cold during transit and for up to 12 hours after arrival!
What if the broth is partially or fully defrosted? Can I refreeze it? Yes you can refreeze broth, even if it is partially or fully defrosted. If your broth is not cold when it arrives please contact us at shipping@springbone.com.
But I thought you're not supposed to refreeze meat? According to the USDA: "Food thawed in the refrigerator is safe to refreeze without cooking, although there may be a loss of quality due to the moisture lost through thawing. After cooking, foods that were previously frozen are safe to refreeze. If previously cooked foods are thawed in the refrigerator, you may refreeze the unused portion. Freeze leftovers within 3-4 days. Do not refreeze any foods left outside the refrigerator longer than 2 hours; 1 hour in temperatures above 90 °F. If you purchase previously frozen meat, poultry, or fish at a retail store, you can refreeze if it has been handled safely."
While meat products, such as steak or chicken breast may lose moisture in the process of re-freezing, a liquid such as bone broth has no risk of losing moisture. If your broth arrives thawed you may safely re-freeze it, without any loss in quality. However, if your broth arrives and it is not cold, please contact us directly at shipping@springbone.com.
Source: USDA Food Safety Information
When do deliveries take place? We are working with shipping partners to fulfill your orders as soon as you place them. Speed of shipping depends on the the day and time you order, and your location. Orders in the northeast or neighboring regions are shipped daily Monday-Friday. Orders in western and some southern states are shipped Express on Mondays and Tuesdays.
Where do you deliver to? We deliver to all 48 contiguous states in the U.S.
What about other countries? Not yet, sorry!
How much is shipping? The price of shipping depends on the size of your order. For any order of up to 4 broths we charge a $17.49 flat rate for the entire Northeast and most of the Midwest and Southeast. Shipping is more expensive for the rest of the country, but we are working on bringing that cost down!
Do you allow returns? Due the perishable nature of our products we do not accept returns and all sales are final. Of course we proudly stand behind every single product we make and will provide credit or a replacement for any product that was delivered damaged, broken, or does not meet our standards.
Dietary Needs: Our bone broth is compliant with most diets and needs.
- We are 100% gluten-free
- Our bone broth and hot sauce is entirely paleo and keto.
- We never use vegetable oils, industrial seed oils or canola oil, which are highly inflammatory
- All beef is 100% grass-fed / pasture-raised
- Chicken is free-range and antibiotic-free
- Our broth contains no refined sugar, soy, nuts, fish shellfish, dairy, eggs, wheat
- Our cooking facility (a.k.a. our restaurant) contains no refined sugar, soy, peanuts, shellfish, wheat
How do I get in touch with you? Please email shipping@springbone.com or leave a comment below with any questions, comments or concerns. We appreciate your feedback. Don't worry a real person gets these emails and messages and will get back to you soon!
